Customer & Introducer Newsletter
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Over the last 12 months, throughout the pandemic and multiple lockdowns, we are pleased to say that we have been able to provide support to all of our customers and introducer partners. We have also remained proactive in helping our customers and introducer partners find the financial solutions required to remain or grow in business.
Our Car, Van and Asset Finance offering remains strong and continues to grow as the focal point to our business. We have also completed a lot of work ‘Behind the Scenes’ (as below) to ensure we can offer our customers a wide selection of finance products that support business purchases (Asset, Car & Van), cashflow (Invoice), payments (Merchant Services) and semi-commercial mortgages.
As we see the ‘light at the end of the tunnel’ from the last 12 months, we are pleased to continue to move forward with you and remind you that our door is very much open.
We've had some very exciting things happening over the past few months at Bear Credit. We had our first apprentice, Lauren, start at the beginning of February and we aim to take on another in the very near future.
Due to our want to take on new staff members, we've also expanded our office space by taking on the room next to our current office.
We aim to offer the highest level of customer service. To do this we have to ensure we have the right space and people in place. Which in turn will support us in being able to build stronger relationships with you
In terms of our product offering, we can now support Semi Commercial Mortgages, Buy To Let, Holiday Lets, HMO’s, residential and Commercial Bridging.
We are currently in talks with some new funders to expand our Business Finance offering, from this we aim to offer our customers more finance solutions.
We also have something exciting in the works but you’ll have to wait a little longer for this to be announced!
Case study for introducer partner
A dealership referred a client to us and said that they would ‘give us a chance’ on a proposal. Telling us that the customer had already been declined by their normal channels for finance.
With the customer permission, the dealership referred the customer to us. With our expertise in supporting business customers with finance for vehicles and assets, we were quickly on the case and asked the director of the business to answer some very basic questions.
It was from this we quickly gained a scope as to why the customer had been declined by the dealerships ‘normal channels’ and we requested some financial information to evidence what we had been told.
It was with this information that we could quickly find a suitable finance solution for the customer which completed the following day.
With the new relationship established with the dealership, we are pleased to say that they are now referring many more proposals to us.
Case study for Business customer buying asset
A director of a local company was looking to purchase this beautiful Porsche Taycan Turbo S fully electric vehicle.
The business was classed as a 'new start' business. The customer had a sensible deposit and was advised by an accountant to look into lease products.
Once the customer found the vehicle they wanted to buy, we provided the facts and figures. They then provided us with up to date financials and we completed the agreement shortly afterwards.
This desirable vehicle turned out to be a simple transaction for both the customer and the supplier.
The dealership also described this as ‘one of the easiest transactions with a finance company that they have had in some time’... Just another reason to use us!
Case Study for private individual
During lockdown, a regular customer of ours was looking to change his pickup truck and return to a Land Rover Discovery 4. The issue he had was that in this case, part exchange was not an option, meaning that the customer had to sell his pickup truck privately, but did not know how long that would take.
In conversation with the customer, and understanding his minor dilemma. We informed him that we work with a number of dealerships throughout the country and may be able to find a local dealership that would purchase his pickup truck at a reasonable price.
The customer was offered a price they were happy with, which in turn enabled them to proceed with the purchase of the Land Rover.
We also helped the customer by arranging transport from the dealership to get him home whilst he awaited delivery of the Land Rover on the same day. Customer service going the extra mile.
A happy customer, happy dealership and happy introducer partner benefiting from extra stock. All in all, a great all-around deal.
We would like to thank our new and returning customers and introducers for your continued support.
In our plan to continue to grow as a business, we are looking to add to our existing introducer network, so please don't hesitate to get in contact if you would like to find out more.
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